How do I Return My Order?
We work hard to create flavors that everyone can enjoy! But we understand that it may not be a great fit for everyone and offer a 30 day refund window. Please send an email to Support@prymal.com with your order # and reason for requesting a return so we may help with the process.
Please note that customers are responsible for their own return shipping label/cost. Opened creamer bags qualify for a 50% refund. Opened frothers qualify for a 50% refund. Limited Edition flavors are non-refundable. Coffee is non-refundable.
Wanting a Replacement Instead?
We would love to help you find the perfect fit for your preferences! Simply shoot us an email with your order #, the product you want replaced, and the reason why so we can find a solution together. Email us at Support@Prymal.com
LIMITED EDITION FLAVORS:
Limited Edition flavors are non-refundable.They are crafted in smaller, single-run batches and once they sell out there is no more production.
In prior releases, a number of customers purchased 4+ bags yet requested full refunds for everything. This inventory could have been purchased and appreciated by others who wanted to order. Thank you for your understanding. Feel free to email email@example.com if you have additional questions.